Frequently Asked Questions
Everything you need to know about shopping with Urban Industry.
What are your standard shipping times?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
How do I return an item?
You can return any unused item in its original packaging within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label and start your refund process.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all our products come with a one-year manufacturer's warranty against defects in materials and workmanship to ensure you receive the highest quality goods.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 60 minutes of placement if you need to make changes or cancel.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.